Report

Forrester Infographic: Optimize Your Digital Front Door Strategy To Enhance The Care Journey

February 26th, 2020
With Contributors:
Katie Hampton
Paul-Julien Giraud
and Peter Harrison

Summary

Healthcare organizations (HCOs) invest heavily in the digital front door but fail to engage customers digitally. There's a disconnect between what customers want and need and what HCOs deliver, which results in poor customer engagement, acquisition, and r

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