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For Customer Experience Professionals

Forrester's Top Customer Experience Research Findings Of 2019

February 21, 2020

Why Read This Report

Forrester's customer experience (CX) research team published more than 100 reports in 2019. In this review, we pull our most important CX findings — across a range of topics — out of those reports and highlight them in one place. We also provide links to the original reports for CX professionals who want to dive more deeply into topics of interest.

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Table of Contents

  • Our Top 2019 CX Research Shows Key Trends And Best Practices
  • Supplemental Material
  • Related Research Documents

Recommended Research