Save or Share this Report

For CIOs

Gauge Your IT Maturity

Assessment: The IT Transformation Playbook

September 25, 2017

Playbook icon

This report is part of "Plan" in The IT Transformation Playbook.

Why Read This Report

The age of the customer sets the context for technology-based transformation. But what specific steps will optimize the business value of technology? How can you use technology to win, serve, and retain customers? The answer varies by your firm's current level of technology leadership maturity and the demands the tech organization faces to help your firm move to the next stage. This report provides CIOs with a self-assessment tool that will help set a strategy for their IT transformation.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).


Table of Contents

  • Being Customer-Obsessed Requires Top-Notch Technology
  • Our IT Maturity Assessment Plots Your Starting Point
  • Develop A Strategy For Mature IT
  • Supplemental Material
  • Related Research Documents

Recommended Research