The market for internet-of-things (IoT) professional services is robust but immature. Consequently, technology stakeholders driving connected business operations initiatives must sift through services firm options to identify which can best help them. This report surfaces insights derived from discussions with 14 participating suppliers and 29 customer references from “The Forrester Wave™: Global IoT Services For Connected Business Operations, Q4 2018.” It will help infrastructure and operations (I&O) leaders with the challenges and opportunities associated with IoT engagements and how they’re evolving.