As enterprises struggle to institute development and operations (DevOps) processes throughout their organizations, they haven't had much support from their global systems integrator (GSI) partners. GSIs collect billions in application service revenues each year but are only now looking at DevOps as a way to generate revenue, as unifying dev and ops challenges their delivery and financial models. Having overcome their initial diffidence, GSIs are expanding their service offerings to join the DevOps conversation — and infrastructure and operations (I&O) pros should start listening.