Report

Guide: How To Use The Moments Index

Use Forrester's Moments Index To Make Smart DX Channel Choices
March 9th, 2020
With Contributors:
Adrian Chapman
Erin Sellers
and Diane Lynch

Summary

Commerce companies must take a methodical, quantified approach to understand how their customers use, and prefer to use, their services on a host of devices, platforms, and channels. That analysis is the foundation for you to perfect the mix within your d

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