Report

Hardwire Customer Experience To Financial Performance

CX Pros In Financial Services Must Connect Metrics To Money
August 30th, 2018
With Contributors:
Seles Sebastin
and Bill Nagel

Summary

Senior business leaders in the financial services industry measure success with metrics like return on equity, net income, and risk-adjusted allowances but don't know how customer experience (CX) affects these metrics. To gain business credibility and imp

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