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For Infrastructure & Operations Professionals

Harness ChatOps To Empower Remote Collaboration

ChatOps: The Accidental Standard

December 21, 2020


Why Read This Report

With the shift to remote work and its ever-increasing complexity, teams are struggling to find ways to make collaboration easier and automate more. ChatOps is an important capability, enabling collaboration while minimizing context switching. It centralizes work around these platforms, enabling seamless interactions with diverse back-end systems. As a result, team-based perpetual chat platforms such as Microsoft Teams and Slack are rising in popularity. This report helps infrastructure and operations (I&O) professionals understand the ways that ChatOps can help modernize their collaboration capabilities. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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Table of Contents

  • ChatOps Is Changing The Way You Work
  • Simplify Complex Work With ChatOps
  • Preempt Growing Concerns To Optimize Collaboration
  • Recommendations

  • Commit To ChatOps
  • Related Research Documents

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