Vision Report

The High-Performance IT Operating Model

Design Your Operating Model Using Forrester’s Customer-Centric Design Framework

 and  four contributors
Feb 26, 2024

Summary

Many IT operating models struggle to support and enable businesses serving today’s dynamic customer demands. To be a high-performing IT organization, technology executives must rethink the design of their IT operating model to align it with the accelerating customer, business, and technology change. This report outlines Forrester’s High-Performance Operating Model framework, which enables you to design and implement an operating model for your organization that continuously delivers value.

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