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For Security & Risk Professionals

How To Manage The Human Risk In Cybersecurity

Continuous Improvement: The S&R Practice Playbook

January 13, 2021

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This is the Continuous Improvement report in The S&R Practice Playbook For 2021.

Why Read This Report

Traditional approaches to security communication are limited to perfunctory one-off training sessions that fail to take customers, regulators, and other external stakeholders into account and rarely effect long-term behavioral change. This report lays out a four-step plan that CISOs should follow to manage the human risk. It provides design principles for creating transformational security awareness initiatives which will win the hearts and minds of senior executives, employees, the technology organization, and customers. This is an update to a previously published report; Forrester has reviewed and updated it to ensure relevance and accuracy.

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Table of Contents

  • Make Behavioral Change, Not Awareness, The Name Of The Game
  • Build A Human-Centric Security Program
  • Design Transformative Security Awareness Initiatives
  • Recommendations

  • Start With The Culture And Influence Of Your Own Security Team
  • Supplemental Material
  • Related Research Documents

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