Report

How 29 Companies Adjusted Policies To Help Customers During The COVID-19 Outbreak

Creating New Standard Operating Practices For Business As Unusual
April 21st, 2020
With Contributors:
Amanda Brax
Brian Mukasa
and Shayna Neuburg

Summary

This report offers examples of how 29 B2C and B2B firms are changing their policies and strategies to support their customers during the pandemic.

Want to read the full report?

This report is available for individual purchase ($1495).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.