Report

How Customer Experience Drives Business Growth, 2018

The Revenue And Business Growth Impact Of Investing In CX For 18 Industries
September 21st, 2018
With Contributors:
and Shayna Neuburg

Summary

Many customer experience (CX) pros find it hard to show the business impact of improving CX. That's why Forrester built industry-specific models that demonstrate how CX improvements drive growth through increasing customer loyalty. This report shows the b

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