Report

How Financial Services Firms Can Better Protect Customers

Financial Well-Being: Implement Guardrails And Processes To Protect Customers From Harm
May 13th, 2021
With Contributors:
Corrado Loreto
and Sam Bartlett

Summary

Financial vulnerability and fraud are rising sharply amid the pandemic. Shareholders and consumers are demanding higher standards, and regulators are mandating financial services firms to better serve and protect customers. As part of their financial well

Want to read the full report?

This report is available for individual purchase ($1495).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.