How To Measure Value For Customer

Identify The Value Drivers That Matter And Define Metrics To Measure Performance
September 10th, 2020
With Contributors:
TJ Keitt
Brian Mukasa
and Karen Traikovich


This report gives guidance to customer experience (CX) pros on how to find key drivers across all four dimensions of value, decide how to measure the value drivers, and prioritize and close value gaps.

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