How To Set Employee Goals That Drive Great CX

Balance Accountability And Empowerment Across The Organization To Improve Customer Journeys
April 27th, 2016
With Contributors:
Dylan Czarnecki
Michael Gazala
William Willsea
and Kara Hartig


Companies must align employee goals with desired customer metrics to deliver better experiences. To get it right, companies must make employees accountable for parts of the experience that they control. And in turn, customer experience (CX) pros must deve

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