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Businesses are looking to invest in intelligent automation (IA) that will push humans and machines together rapidly and in new ways. The big win for intelligent automation is where machines augment and enhance the employee experience. This report places "human in the loop" (HITL) patterns in a four-level model to help enterprise architecture leaders create people-centered processes, provide a framework for automation strike teams, and realize IA's potential in a post-pandemic world.
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