Best Practice Report

“Human In The Loop” Automation Requires Unforeseen Skills

Employee Experience Automation (EXA) Leads To A Hybrid Workforce

November 2nd, 2020
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
With contributors:
Glenn O'Donnell , Naveen Chhabra , Renee Taylor-Huot , Karen Traikovich

Summary

Businesses are looking to invest in intelligent automation (IA) that will push humans and machines together rapidly and in new ways. The big win for intelligent automation is where machines augment and enhance the human experiences. This report places “human in the loop” (HITL) patterns in a hierarchical model to help enterprise architecture leaders create people-centered processes, provide a framework for automation strike teams, and realize IA’s potential in a post-pandemic world.

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