Trends Report

Insights-Driven Cities Deliver Effective Governance

People, Process, Data, And Technology Improve Service Delivery And Citizen Experience

July 3rd, 2019
Elizabeth Cullen, Researcher
Elizabeth Cullen Researcher
Jennifer Belissent, PhD, null
Jennifer Belissent, PhD
With contributors:
Jeremy Vale , Gene Leganza

Summary

The decade-old "smart city" moniker is yielding its hold. Hail the rise of the "insights-driven city," in which city leaders use data insights to understand the needs of citizens, optimize operational processes, and deliver services effectively. These cities recognize that data-derived insights lead to better governance. This report for insights pros looks at how cities have invested in the four pillars of an insights-driven city: people, process, data, and technology.

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