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For Enterprise Architecture Professionals

Insurance Claims: A Classic Untamed Process

Taming The Insurance Claim Experience

May 24, 2011

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Why Read This Report

At its highest level, a business process is any activity that helps an enterprise achieve its goals. In insurance, industry-specific applications form the transactional backbone of claims processing; however, these apps are only part of the story. Insurance firms use many other manual and semiautomated processes to meet their goals. Often, these processes become bloated with activities that add no value — in short, they become untamed. Business process pros at insurance firms must take a more proactive and strategic approach to addressing these untamed business processes.

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  • Human Channels Are The Top Choice When Initiating A Claim
  • Uncertainty And Security Big Factors In Driving Claimants Away From Online Claims Filing
  • Ability To Check Claim Status Online Reassures Claimants

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