Trends Report

Insurance Claims: A Classic Untamed Process

Taming The Insurance Claim Experience

May 24th, 2011
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst

Summary

At its highest level, a business process is any activity that helps an enterprise achieve its goals. In insurance, industry-specific applications form the transactional backbone of claims processing; however, these apps are only part of the story. Insurance firms use many other manual and semiautomated processes to meet their goals. Often, these processes become bloated with activities that add no value — in short, they become untamed. Business process pros at insurance firms must take a more proactive and strategic approach to addressing these untamed business processes.

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