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For Customer Experience Professionals

Keys To Implementing A B2B Customer Experience Program

Lessons Learned From The B2B Track Session At CX NYC

July 24, 2019

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Why Read This Report

Customer experience (CX) professionals at B2B companies have expressed a desire to learn more about how to create or improve upon their programs. This report shares highlights from the speakers at the B2B CX track at Forrester's 2019 CX NYC Forum, with a particular focus on how companies ensure that both they and their customers get value from B2B CX.

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Table of Contents

  • A Strong B2B CX Program Delivers Value To Clients And The Business
  • Supplemental Material
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