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For CIOs

Make Transformation Real With Technology-Driven Innovation

The Vision Report In The IT Transformation Playbook

September 19, 2019

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This report is part of "Discover" in The IT Transformation Playbook.

Why Read This Report

We spend so much money on transformation, but it's not delivering the results we expect. Forrester research shows Customer Experience Index™ (CX Index) scores stagnating, productivity languishing, and "digital sameness" taking root. As customer demands and competitors' responses accelerate, CIOs need to 1) go faster and 2) innovate with technology. Read this report to learn how to pursue technology-driven innovation via four tried-and-true competencies. This is an update of a previously published report, "Maximize Business Value With Fast, Connected Technology"; Forrester reviews and revises it periodically for continued relevance and accuracy. We're updating it now to incorporate new research, data, and market trends.

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Table of Contents

  • Innovate With Technology To Propel Growth
  • Adopt Technology-Driven Innovation To Succeed
  • What It Means

  • CIOs Are Central Players In Technology-Driven Innovation
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