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For CIOs

Maximize Business Value With Fast, Connected Technology

The Vision Report In The IT Transformation Playbook

June 22, 2018

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This report is part of "Discover" in The IT Transformation Playbook.

Why Read This Report

The age of the customer has shifted into high gear. Compelling experiences, delivered digitally, separate winners from laggards in this new era. The pervasive need for digital experiences exposes old systems, static organizations, and, especially, outmoded cultures that cannot deliver at the speed of the customer. This report outlines a vision for the fast, connected technology organization that companies need to maximize technology's contribution to business value. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're updating it now to incorporate new research, data, and market trends.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

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Table of Contents

  • The Age Of The Customer Is Past Its Tipping Point
  • Maximize Business Value With Technology
  • What It Means

  • CIOs Will Redefine The Technology Organization
  • Related Research Documents

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