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For Infrastructure & Operations Professionals

Measure What Matters In Modern Technology Operations

Performance Management: The Modern Technology Operations Playbook

February 23, 2021

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This is the Performance Management report in The Modern Technology Operations Playbook For 2021.

Why Read This Brief

Many infrastructure and operations (I&O) leaders and their teams struggle with how to measure the performance of the services they deliver in a business context. Use this report to: 1) pinpoint the factors that are holding you back and 2) select the best metrics for your firm in each of the four critical categories of performance. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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