Must-Have eCommerce Features
April 27, 2017
Why Read This Report
Digital business leaders often struggle with how to prioritize the countless issues that populate eCommerce to-do lists. This road map chapter of the retail eCommerce playbook takes a prescriptive look at industry standards and opportunities for differentiation in a retail eCommerce experience. We've divided the key opportunities into features and functionality to improve site navigation, product detail pages, and the checkout experience. We also discuss additional areas of opportunity such as fulfillment, customer service, and omnichannel execution. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.
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Table of Contents
- Key Commerce Features Have Percolated To The Top Over Time
- Best-In-Class Goes Beyond The Core Site Experience
- Cover Your Site Experience Bases
- Supplemental Material
- Related Research Documents