Trends Report

Myths And Realities Of Digital Worker Analytics

Ask The Right Questions When Selecting An RPA DWA Tool

November 19th, 2021
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
With contributors:
Glenn O'Donnell , Audrey Lynch , Diane Lynch

Summary

Enterprises are investing in digital worker analytics (DWA) to discover and rank automation opportunities. However, we’re seeing a lot of confusion about what’s actually achievable. There are 10 important questions that technology leaders should ask when selecting a DWA tool. This report summarizes progress and challenges from early projects, highlighting an approach for identifying an automation, the role of process mining, the value of robot design, and a comparison with traditional consultant-led approaches.

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