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For Infrastructure & Operations Professionals

Myths And Realities Of Digital Worker Analytics

Ask The Right Questions When Selecting An RPA DWA Tool

April 2, 2020

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Why Read This Report

Enterprises are investing in digital worker analytics (DWA) to discover and rank automation opportunities. However, we're seeing a lot of confusion about what's actually achievable. This report summarizes progress and challenges from early projects, highlighting an approach for identifying an automation, the role of process mining, the value of robot design, and a comparison with traditional consultant-led approaches. We also share the 10 most important questions that infrastructure and operations (I&O) professionals should ask when selecting a DWA tool.

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Table of Contents

  • The DWA Experience Today Is Mixed But Encouraging
  • Recommendations

  • Take Analytics Broader And Deeper — Start With Standard Processes
  • What It Means

  • Intelligent Automation Will Remake The Process Insight Landscape
  • Supplemental Material
  • Related Research Documents

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