Trends Report

Myths And Realities Of Digital Worker Analytics

Ask The Right Questions When Selecting An RPA DWA Tool

 and  three contributors
Nov 19, 2021

Summary

Enterprises are investing in digital worker analytics (DWA) to discover and rank automation opportunities. However, we’re seeing a lot of confusion about what’s actually achievable. There are 10 important questions that technology leaders should ask when selecting a DWA tool. This report summarizes progress and challenges from early projects, highlighting an approach for identifying an automation, the role of process mining, the value of robot design, and a comparison with traditional consultant-led approaches.

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