Trends Report

Myths And Realities Of Digital Worker Analytics

Ask The Right Questions When Selecting An RPA DWA Tool

November 19th, 2021
With contributors:
Glenn O'Donnell , Audrey Lynch , Diane Lynch


Enterprises are investing in digital worker analytics (DWA) to discover and rank automation opportunities. However, we’re seeing a lot of confusion about what’s actually achievable. There are 10 important questions that technology leaders should ask when selecting a DWA tool. This report summarizes progress and challenges from early projects, highlighting an approach for identifying an automation, the role of process mining, the value of robot design, and a comparison with traditional consultant-led approaches.

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