Report

Net Promoter Benchmarks, 2019 (US)

Net Promoter Scores Of 260 Organizations Across 16 Industries
November 7th, 2019
With
Laura Tramm
Faith Adams
Ben Salamin
and Shayna Neuburg

Summary

Almost half of firms recently surveyed by Forrester use Net Promoter Score (NPS) as a key performance indicator (KPI) for the success of their customer experience (CX) efforts. In this report, we provide benchmark data and advice that will enable CX profe

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