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For eBusiness & Channel Strategy Professionals

Notifications In Regulated Industries: Healthcare

This Infographic Outlines The Current Environment, Challenges, And Solutions For Secure Messaging

May 17, 2019

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Why Read This Report

Three-quarters of healthcare, financial services, and insurance firms are using SMS or push notifications. Their primary objectives? Improving the customer experience and reducing operational costs, such as inbound calls to the contact center, fraud, and appointment no-shows. But messaging remains aspirational for most firms, as the combination of risk-averse compliance teams and restrictive regulations prevents them from sending content in mobile messages that would achieve these goals.

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