Save or Share this Report

For eBusiness & Channel Strategy Professionals

Notifications In Regulated Industries: Healthcare

This Infographic Outlines The Current Environment, Challenges, And Solutions For Secure Messaging

May 17, 2019


Why Read This Report

Three-quarters of healthcare, financial services, and insurance firms are using SMS or push notifications. Their primary objectives? Improving the customer experience and reducing operational costs, such as inbound calls to the contact center, fraud, and appointment no-shows. But messaging remains aspirational for most firms, as the combination of risk-averse compliance teams and restrictive regulations prevents them from sending content in mobile messages that would achieve these goals.

Get Access

This document is not available for individual purchase. Log in or Become a client to get access to this document and more Forrester research, aligned to leadership roles across business and technology management.

Recommended Research