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For Infrastructure & Operations Professionals

Now Tech: Continuous Resolution, Q1 2018

Forrester's Overview Of 17 Continuous Resolution Providers

February 16, 2018

Primary author headshot


  • By Charles Betz
  • with Eveline Oehrlich,
  • Julia Caldwell,
  • Diane Lynch

Why Read This Report

You can use continuous resolution providers like ServiceNow and xMatters to preserve enterprise value, improve the availability of digital services, and handle operational disruptions consistently. But to access these benefits, you'll first have to select from a diverse set of vendors — vendors that vary by size, functionality, geography, and vertical market focus. Infrastructure and operations (I&O) professionals should use Forrester's Now Tech report to understand the value they can expect from a continuous resolution provider and select vendors based on size and functionality.

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Table of Contents

  • Improve Operational Response With Continuous Resolution
  • Select Vendors Based On Size And Functionality
  • Align Individual Vendor Solutions To Your Organizational Needs
  • Recommendations

  • Expand From ITSM Incident Management To Continuous Resolution
  • Supplemental Material
  • Related Research Documents

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