Landscape Report

Now Tech: Employee Experience Consulting Practices, Q3 2020

Forrester's Overview Of 28 Employee Experience Consulting Practices

September 2nd, 2020
Angelina Gennis, Senior Analyst
Angelina Gennis Senior Analyst
TJ Keitt, null
TJ Keitt
With contributors:
Katy Tynan , Harley Manning , Mark Brandau , Ben Salamin , Shayna Neuburg

Summary

You can use employee experience (EX) consulting practices to improve employee engagement with the business, improve customer experience (CX), and improve overall business performance. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, capability, geography, and vertical market focus. Employee experience professionals should use this report to understand the value they can expect from an EX consulting practice and to select one based on size and capability.

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