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For Customer Experience Professionals

Now Tech: Experience Design Services In China, Q1 2019

Forrester's Overview Of 27 Experience Design Service Providers In Greater China

January 18, 2019

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Why Read This Report

You can use experience design (XD) to shape customer-centric initiatives and business strategies, blur the boundaries between digital and physical, and attract and engage customers in Greater China. But to access these benefits, you'll first have to select from a diverse set of providers that vary by size, functionality, geography, and vertical market focus. Customer experience (CX) pros should use this report to understand the value they can expect from an XD service provider in Greater China and select one based on size and capabilities.

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Table of Contents

  • Improve CX In China With Human-Centered Experience Design
  • Select Providers Based On Size And Capabilities
  • Align Individual Vendor Solutions To Your Organization's Needs
  • Recommendations

  • Assemble A Shortlist Of Experience Design Service Providers
  • Supplemental Material
  • Related Research Documents

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