Landscape Report

Now Tech: Insights-Driven Business Process Outsourcing, Q1 2020

Forrester's Overview Of 34 Insights-Driven BPO Providers

February 14th, 2020
Leslie Joseph, Principal Analyst
Leslie Joseph Principal Analyst
Ian Jacobs, VP, Research Director
Ian Jacobs VP, Research Director
With contributors:
Vasupradha Srinivasan , Daniel Hong , Sukriti Dangi , Bill Nagel

Summary

You can use insights-driven business process outsourcing (BPO) to enhance the value of classic BPO; apply analytics, AI, and automation in the context of customer or back-office processes; and support digital transformation. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, capability, geography, and vertical market focus. Application development and delivery (AD&D) pros should use this report to understand the value they can expect from an insights-driven BPO provider and to select one based on size and capability.

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