Skip to main content

Save or Share this Report

For Application Development & Delivery Professionals

Now Tech: Insights-Driven Business Process Outsourcing, Q1 2020

Forrester's Overview Of 34 Insights-Driven BPO Providers

February 14, 2020


Why Read This Report

You can use insights-driven business process outsourcing (BPO) to enhance the value of classic BPO; apply analytics, AI, and automation in the context of customer or back-office processes; and support digital transformation. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, capability, geography, and vertical market focus. Application development and delivery (AD&D) pros should use this report to understand the value they can expect from an insights-driven BPO provider and to select one based on size and capability.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($2995 USD).


Table of Contents

  • Improve The Value Of Outsourcing With Insights-Driven BPO
  • Select Vendors Based On Size And Capability
  • Align Individual Vendor Solutions To Your Organization's Needs
  • Recommendations

  • Ask The Hard Questions First
  • Supplemental Material
  • Related Research Documents

Recommended Research