Landscape Report

Now Tech: Real-Time Interaction Management, Q2 2020

Forrester's Overview Of 42 RTIM Providers

April 30th, 2020
With contributors:
Mary Pilecki , Chahiti Asarpota , Christine Turley

Summary

You can use real-time interaction management (RTIM) to orchestrate contextually relevant customer experiences, address customer expectations for mutual value exchanges with your brand, and align marketing with all customer-facing functions. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. B2C marketers should use this report to understand the value they can expect from an RTIM provider and to select one based on size and functionality.

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