Now Tech Report

Now Tech: B2B Commerce Suites, Q1 2020

Forrester’s Overview Of 30 B2B Commerce Suite Providers

February 6th, 2020
With contributors:
Fiona Swerdlow , Emily Pfeiffer , Mark Grannan , Emma Huff , Peter Harrison

Summary

You can use B2B commerce suites to digitize buying and selling processes, provide convenient engagement for customers, and uncover valuable customer insights to personalize the buying experience. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, vertical market focus, and geographic alignment. Digital business professionals should use this report to understand the value they can expect from a B2B commerce suite provider and to select one based on industry and regional presence.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.