Report

Now Tech: Insights-Driven Business Process Outsourcing, Q1 2020

Forrester's Overview Of 34 Insights-Driven BPO Providers
February 14th, 2020
With Contributors:
Sukriti Dangi
and Bill Nagel

Summary

You can use insights-driven business process outsourcing (BPO) to enhance the value of classic BPO; apply analytics, AI, and automation in the context of customer or back-office processes; and support digital transformation. But to realize these benefits,

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