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For Infrastructure & Operations Professionals

Overcome Change Management Paralysis

The Basics Still Apply, But You Don't Need A CAB

December 24, 2020

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Why Read This Report

Infrastructure and operations (I&O) professionals are questioning the relationship between traditional change management and new practices such as agile and DevOps. The change management process serves important purposes of auditability, communication, coordination, and risk management. Problems emerge from choices that organizations make in implementing change management, not from the process itself. This report helps I&O pros weave change management into the end-to-end digital value stream. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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Table of Contents

  • We Still Need Change Management
  • Change Management Is Transforming, Not Going Away
  • Recommendations

  • Focus, Scale, And Automate Your Change Process
  • Supplemental Material
  • Related Research Documents

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