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For Application Development & Delivery Professionals

Quantifying The Business Value Of SaaS DOP Investments

Business Case: The Digital Operations Platforms Playbook

December 30, 2020


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This is the Business Case report in The Digital Operations Platforms Playbook For 2021.

Why Read This Report

As firms look to replace old legacy enterprise resource planning (ERP) solutions with modern digital operations platforms (DOPs) to drive business agility and customer outcomes, they're increasingly considering software-as-a-service (SaaS) solutions. This report for application development and delivery (AD&D) professionals looks at the longer-term financial and business impact of replacing an on-premises ERP with a new, SaaS-based DOP. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance.

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Table of Contents

  • Your Business Case Matters In DOP Investments
  • A Good SaaS DOP Business Case Has Four Key Elements
  • ROI Analysis Shows That SaaS DOP Is A Good Bet For Long-Term Value
  • Recommendations

  • Use Forrester's SaaS DOP TEI Model As A Starting Point
  • Supplemental Material
  • Related Research Documents

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