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For Infrastructure & Operations Professionals

RPA Inquiry Spotlight, 2020

Forrester Inquiries Highlight Scale, Security, Governance, And AI Integration Issues

May 11, 2020

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Why Read This Report

The 600 robotic process automation (RPA) inquiries Forrester received in 2019 showed a marked difference from those in 2017. Governance, scale, and RPA's role in more transformative use cases such as intelligent automation (IA) led client interest. Digital worker analytics to discover and rank automation opportunities was a popular subject, as were automation strike teams. Technical concerns included security, design, and accountability for bot maintenance. This report summarizes client inquiry activity to help enterprise technology leaders plan their RPA initiatives.

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Table of Contents

  • RPA Attention Moves To Intelligence And The Best Use Cases
  • Scale, Maturity, ROI, Governance, And Strike Team Questions Increase
  • Recommendations

  • RPA Concerns Require Centralized Guidance
  • Supplemental Material
  • Related Research Documents

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