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For Enterprise Architecture Professionals

RPA Operating Models Should Be Light And Federated

A 10-Point Control Framework Helps Manage The Digital Workforce Of The Future

August 18, 2017

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Why Read This Report

Early enthusiasm for robotic process automation (RPA) has led to a tapping of the brakes due to business, infrastructure, and operations concerns. Enterprise architecture (EA) pros are seeking guidance on the best operating model for RPA to deliver long-term value to stakeholders. This report synthesizes leading approaches and includes a 10-point control framework that ensures that business-led automations meet the technology organization's control and infrastructure criteria. We also provide a guide to RPA service providers.

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Table of Contents

  • The Growing Digital Workforce Challenges Operating Models
  • Your Operating Model Should Think Big, Start Small, And Spread
  • The Business Should Focus On Design, Not Control
  • Enterprises Will Find The Balance That Works For Them
  • Recommendations

  • Operating Models For RPA Should Be Light And Federated
  • Supplemental Material
  • Related Research Documents

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