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For Infrastructure & Operations Professionals

Research Overview: Modern Technology Operations

Landscape: The Modern Technology Operations Playbook

August 3, 2020


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This is the Landscape report in The Modern Technology Operations Playbook For 2021.

Why Read This Report

Infrastructure and operations (I&O) professionals want to evolve their organizations to be more flexible and responsive in the face of digital transformation and disruption. DevOps, Agile, site-reliability engineering (SRE), AI for IT operations (AIOps), and the increasing expectations of end users all present new challenges. The current COVID-19 trend to remote work further compounds the challenges that I&O is facing. This report provides an overview into current Forrester research covering these topics — and more.

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Table of Contents

  • Navigate Our Modern Technology Operations Research
  • Modern Technology Operations Encompass Four Domains
  • Related Research Documents

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