Trends Report

Retailers, Use PSD2 To Drive Differentiation For Your Customers

Use The Strong Customer Authentication Delay To Optimize Your Response

January 17th, 2020
George Lawrie, Vice President, Principal Analyst
George Lawrie Vice President, Principal Analyst
Paul McKay, VP, Research Director
Paul McKay VP, Research Director
Jacob Morgan, null
Jacob Morgan
With contributors:
Fiona Swerdlow , Enza Iannopollo , Lily Varon , Meng Liu , Luis Deya , Michelle Beeson

Summary

The second Payment Services Directive (PSD2) is a mandatory regulation to which all merchants in the EEA — and other retailers who have customers in the EEA — must conform. Among other provisions, it changes the online transaction authentication process, provides the right for the customer to pay by credit transfer directly from a payment account, and reinforces legislation on payment surcharges. This report describes how application development and delivery (AD&D) professionals working in retail should respond to the legislation.

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