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For Infrastructure & Operations Professionals

Rethink Your CMDB

CMDBs Have Failed Us, But The Right Approach Can Transform Them

September 11, 2020


Why Read This Report

Digital transformation, the cloud, and DevOps have many organizations questioning the future of capabilities such as asset and configuration management. But fundamental objectives — planning, accounting, reporting, and coordinating — don't go away just because of shifts in technology. Using Forrester's configuration management domain model, this report provides thorough guidance on the long-troubled configuration management database (CMDB) to help digitally transform infrastructure and operations (I&O) organizations. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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Table of Contents

  • The Configuration Management Database Faces A Murky Future
  • Why CMDB? Let's Get Back To Basics
  • Three Domains Give Clarity And Focus To Configuration Management
  • The CMDB Retains Three Key Use Cases
  • Recommendations

  • Modernize Your CMDB Efforts
  • Supplemental Material
  • Related Research Documents

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