Best Practice Report

Rethink Your CMDB

CMDBs Have Failed Us, But The Right Approach Can Transform Them

September 11th, 2020
Charles Betz, VP, Research Director
Charles Betz VP, Research Director
With contributors:
Lauren Nelson , Glenn O'Donnell , Tyler Brown , Karen Traikovich

Summary

Digital transformation, the cloud, and DevOps have many organizations questioning the future of capabilities such as asset and configuration management. But fundamental objectives — planning, accounting, reporting, and coordinating — don’t go away just because of shifts in technology. Using Forrester’s configuration management domain model, this report provides thorough guidance on the long-troubled configuration management database (CMDB) to help digitally transform operations organizations.

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