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For Infrastructure & Operations Professionals

Rethink Your CMDB

CMDBs Have Failed Us, But The Right Approach Can Transform Them

September 11, 2020

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Why Read This Report

Digital transformation, the cloud, and DevOps have many organizations questioning the future of capabilities such as asset and configuration management. But fundamental objectives — planning, accounting, reporting, and coordinating — don't go away just because of shifts in technology. Using Forrester's configuration management domain model, this report provides thorough guidance on the long-troubled configuration management database (CMDB) to help digitally transform infrastructure and operations (I&O) organizations. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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Table of Contents

  • The Configuration Management Database Faces A Murky Future
  • Why CMDB? Let's Get Back To Basics
  • Three Domains Give Clarity And Focus To Configuration Management
  • The CMDB Retains Three Key Use Cases
  • Recommendations

  • Modernize Your CMDB Efforts
  • Supplemental Material
  • Related Research Documents

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