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For Application Development & Delivery Professionals

Say Hello To Insights-Driven BPO

An Evolving BPO Business Model Offers Buyers Opportunity And Choice

September 10, 2020


Why Read This Report

Business process outsourcing (BPO) vendors are shedding their reputation as an outsourced operational partner and are rapidly recasting themselves as insights, automation, and transformation partners for enterprises on digital and process transformation journeys. This report helps application development and delivery (AD&D) pros and customer service leaders seeking outsourcing partnerships to understand this evolution and characterizes key differentiators that make a BPO vendor strong in operational excellence and transformation capabilities.

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Table of Contents

  • Investing In Insights Is No Longer Optional For BPO Vendors
  • BPO Vendors Vary Widely In Their Use Of Insights
  • Recommendations

  • Apply These Principles To Get The Most From Your Vendor
  • Related Research Documents

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