Predictions Report

Scoring Our 2020 Cloud Predictions

COVID-19 Delayed Almost All Of Our Predictions

February 10th, 2021
With contributors:
Lauren Nelson , Liz Herbert , Andras Cser , Paul Miller , Charlie Dai , Jeffrey Hammond , Andrew Bartels , Duncan Dietz , Diane Lynch


Each year, Forrester predicts what lies ahead for cloud in the year to come. But have our predictions for infrastructure and operations (I&O) professionals for 2020 proven true? This report holds the prediction makers — us — accountable by assessing each prediction against what actually happened in 2020. The global pandemic shocked businesses the past year by posing unforeseen challenges. Some initiatives accelerated; others were delayed. Scoring our predictions for 2020 wasn’t easy.

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