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For Customer Experience Professionals

Seven Ways To Optimize Healthcare CX

How Healthcare CX Pros Can Deliver Exceptional Healthcare CX

August 21, 2018

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Why Read This Report

When it comes to customer experience (CX) performance, healthcare organizations continue to lag. This struggle can be attributed to the industry's complex ecosystem and a lack of actionable customer understanding. Along with competing priorities and heightened customer expectations, these problems continue to inhibit firms like payers, providers, and pharmacy benefits managers from aligning around their shared customers. This report will discuss seven ways that healthcare CX pros can optimize CX despite these challenges.

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Table of Contents

  • The Healthcare CX Ecosystem Is Fragmented And Complex
  • Seven Ways Healthcare Firms Can Improve CX
  • Recommendations

  • Focus On The End-To-End Experience Of Your Customers
  • Supplemental Material
  • Related Research Documents

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