Best Practice Report

Seven Ways To Optimize Healthcare CX

How Healthcare CX Pros Can Deliver Exceptional Healthcare CX

August 21st, 2018
Faith Adams, null
Faith Adams
With contributors:
Arielle Trzcinski , Harley Manning , Ben Salamin , Shayna Neuburg


When it comes to customer experience (CX) performance, healthcare organizations continue to lag. This struggle can be attributed to the industry’s complex ecosystem and a lack of actionable customer understanding. Along with competing priorities and heightened customer expectations, these problems continue to inhibit firms like payers, providers, and pharmacy benefits managers from aligning around their shared customers. This report will discuss seven ways that healthcare CX pros can optimize CX despite these challenges.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.