Tech Tide Report

TechRadar™: Digital Store Customer Experience Technology, Q3 2016 (Updated)

Ananda Chakravarty
 and  nine contributors
Oct 03, 2017

Summary

Promising technologies to revolutionize the in-store shopping experience for consumers are inundating retailers. Our research shows that most of these experiences miss the mark today. To help both retailers and vendors navigate this emerging field, Forrester identified and investigated the 16 most important digital store experience technologies. This TechRadar™ report defines the current state, business value, and long-term prospects for each technology, focusing specifically on the in-store customer experience. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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