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For CIOs

The Top Emerging Technologies To Watch: 2017 To 2021

Fifteen Technologies Will Help Your Business Become Customer-Obsessed

September 12, 2016


Why Read This Report

A new crop of emerging technology stands poised to unleash another cycle of raised consumer expectations, changing behaviors, and disruption. The stakes for CIOs are high — a wrong investment could put your firm out of business; make the right move and you'll vault over your competitors. This report presents Forrester's top emerging technologies in three groups of five — systems of engagement technologies, systems of insight technologies, and supporting technologies. Read this report to understand each and focus your attention and money wisely.

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Table of Contents

  • Invest In Emerging Technologies That Drive Customer Obsession
  • The Impact Of Our Top Technologies Will Build Over Time
  • Systems Of Engagement Technologies Keep Customers Coming Back
  • Systems Of Insight Technologies Drive Action Out Of Data
  • Be Fast And Connected With Supporting Technologies
  • Why Some Technologies Did Not Make Our List
  • Recommendations

  • Use The Four Principles Of Customer Obsession To Focus Your Efforts
  • Supplemental Material
  • Related Research Documents

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