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For Customer Experience Professionals

The Australia Customer Experience Index, 2019

How Brands Build Loyalty With The Quality Of Their Experience

November 19, 2019

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Why Read This Report

How well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 31 brands across three industries and the federal government sector in the Australia Customer Experience Index (CX Index™). We also unveil new trends in CX quality and the role that emotion plays in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

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Table of Contents

  • Customer Experience Quality Inched Up In 2019
  • Minimal Movement Among Top Brands Leaves No Real CX Leaders
  • Emotion Holds The Key To Achieving CX Differentiation
  • Supplemental Material
  • Related Research Documents

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