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For Infrastructure & Operations Professionals

The Cloud CX Value Map

Use The CX Value Map To Measure Cloud Success Across Your Organization

June 3, 2020

Why Read This Report

As enterprises expand their cloud usage, infrastructure and operations (I&O) professionals are increasingly cloud intermediaries and must become better "vendors" of services for their internal "customer" stakeholders, each of whom defines satisfaction and value differently. This report outlines the three levels of internal cloud customers and provides a value map to help I&O pros gain a better understanding of cloud customer experience (CX) across the organization.

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Table of Contents

  • Customer Experience Is Key To Cloud Success, But It's Not Easy
  • Use The Customer Value Map To Shape Your CX Strategy
  • Recommendations

  • Use The Cloud CX Value Map To Delight All Your Cloud Customers
  • Supplemental Material
  • Related Research Documents

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