Vision Report

The Dawn Of Autonomous Finance

Algorithm-Driven Services Will Reshape Finance

March 18th, 2020
Oliwia Berdak, VP, Research Director
Oliwia Berdak VP, Research Director
Peter Wannemacher, Principal Analyst
Peter Wannemacher Principal Analyst
With contributors:
Stephen Powers , Aurelie L'Hostis , Brandon Purcell , Jacob Morgan , Jennifer Belissent, PhD , Fatemeh Khatibloo , Piers Conway , Sam Bartlett

Summary

People’s lives are becoming ever more automated as millions of algorithms make decisions and take actions on consumers’ behalf. This shift toward autonomous services is starting to happen in financial services with automated investment management, savings, and payments. Algorithm-based services reduce the cognitive load on the individual user and aim to improve financial outcomes. This report looks at the driving forces behind autonomous finance, the state of consumer demand and firms’ offerings, and the future of autonomous finance.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.